ITZALA offers a no quibble two year guarantee on all of our Itzala branded blinds, and extends this to three years for our VELUX branded blinds. In the unlikely event that - after normal use - a problem should occur within these time periods, ITZALA will offer the choice of full reimbursement or an equivalent replacement product free of charge - whichever you prefer.

You need simply e-mail us at customerservice@itzala.com with detail of the problem and the date and price of purchase (including your order confirmation number). Once we have all this information, we will forward a return reference. Equipped with this, return the blind to us and we will reimburse or replace within 30 days.

Please note that this guarantee does not affect your statutory rights. For detailed terms and conditions, please click here.