If there is a problem with your blind please mail us and describe the problem. If it is faulty we will exchange it without question. If you can submit a photo please do so.

Just email us at customerservices@itzala.com

Normally the installation instructions are in the pack you received with your blind. You can also view and download all fitting instructions and the ITZALA animation movies by clicking here.

Unfortunately if the payment is rejected it is because your bank chooses to do so - we can not affect it

We credit your card as soon as we receive the blinds, following which the bank normally takes 3-4 days to process this payment into your account.

We have a highly secure website running 128 bit encryption. Read more about it by clicking here

No, we never will do that. You can read our privacy statement by clicking here

Yes you will receive an order confirmation as soon as you place the order. Please be sure to write in the correct email details when ordering.

Sorry, but we have no facilities to handle cash or cheques.

Your credit card it charged at the point of despatch.

Yes, you may return the blind to us at your own expense. We will then refund the full purchase price, assuming there is no damage to the goods.

We supply samples only for genuine VELUX blinds. When you select a colour from the available choices you can add as many samples to your shopping basket as you like. Samples are posted from Denmark and there is an administrational fee of £1,00 + VAT per sample.

For a perfect fit, you need to discover the reference on the nameplate at the top of the window. You will need to record this information for the order process.

Though the illustration above shows a VELUX window plate, most of the roof window manufacturers will have the same on their window, showing the window type and size..

The exception is Keylite, who have a plate but who choose to show a production number, the intention being that you then phone or mail to get the window size. We have therefore included a chart on our site where you can check the glass size and order the comparable RoofLITE size for a perfect fit.

To view the chart please click here

Please report this to customerservices@itzala.com. If possible please can you check the product code on the plate at the top of the open sash against that of your order and report what it says to us.

Please report this to customerservices@itzala.com. If possible please can you include a photo of the damage - we can then pursue our own claim with the delivery company. We will immediately send you a replacement.

Yes, you may return the blind to us at your own expense. We will then refund the full purchase price, assuming there is no damage to the goods.

You may change or cancel your order within 24 hours if you wish to do so

Sorry, we do not make any special size orders.

Sorry, we do not manufacture blinds for these types of window. You can get blinds for these at www.loftshop.co.uk

When we ship your blinds, you will receive a confirmation e-mail with a DHL tracking code and an expected delivery date.

Delivery costs are £4,00 + VAT

You will receive your products within 5-7 workings days from we have received your order